Location: Ross on Wye

Contract Type: Permanent

Salary: Up to £27,500 (experience depending)

Start Your Career with HSL Compliance

Reporting to Logistics Manager, the Scheduling and Logistics Co-ordinator role is to ensure that the operational requirements of our clients are carried out whilst maximizing the company’s commercial objectives and achieving complete customer satisfaction

What You’ll Do

Assist with the booking and confirmation of jobs

Communicating with clients predominantly via telephone and also email

All tasks are to be added to the system in a timely manner

Provide support for the Logistics Manager in relation to commercial administration of the business

Process jobs and follow up any questions or queries with the clients

Liaise with the field regarding logistical or onsite queries – should there be problems finding location or gaining access

Liaise with the field to make sure that reports are returned to the office within the client agreement

Monitor urgent surveys being processed

Log all non-conformities and complaint information onto the computer

Assist the Logistics Manager with producing information for the manager

Adhere to policies and procedures relating to health and safety and quality management

Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility

Key contacts

Regional Planning Lead

Regional Supervisors & Account Managers

What We’re Looking For

Confident phone manner and customer service

Working as part of a team and on your own initiative

Prior experience in scheduling works/ managing diaries or similar desirable

Confident telephone manner

A good geographical knowledge of the UK

Good IT skills including MS Office

Excellent communication skills (internal and external customers) and be personable to build relationships

Confident in the use of the internet to source accommodation and transport

Exceptional organisational skills

An eye for detail

Ability to work as part of a team but also independently when needed

Good problem solving skills

Why Work for HSL?

• Full training and clear career development pathways

• Opportunities to gain industry-recognised qualifications

• Paid overtime (including travel time from leaving home)

• 22 days annual leave + bank holidays

• Option to take 3 additional unpaid leave days

• Company pension scheme & sick pay scheme

• Free eye test every 2 years

• Access to Kinhub (wellbeing & financial support)

• Discounts with hundreds of retailers via Reward Gateway

About Us

HSL Compliance is one of the UK’s leading compliance specialists, helping organisations keep people safe. We work with local authorities, housing associations, and businesses across the country, providing water safety, fire safety and other essential compliance services.

Our people are at the heart of what we do. We support our employees to grow, succeed, and enjoy a secure future with us.

Ready to Apply?

If you’re reliable, motivated, and looking for a role with variety, stability and progression, we’d love to hear from you.

👉 Apply online today with your latest CV.