Service Delivery Supervisor

Location: Durham Office

Salary: £32,000 - £34,000

Join HSL Compliance

Reporting directly to the Account Manager, you will serve as the primary point of contact and first-line manager for your region’s operational team.

This hybrid position blends active field-based leadership - conducting site audits and providing direct technical guidance to our engineers - with office-based commercial oversight, including monitoring productivity, managing vehicle fleets, and quoting on remedial works. You will be instrumental in achieving the best possible financial and operational performance within your area, acting as a direct role model for our company values.

What You’ll Be Doing

• Provide daily technical support, troubleshoot complex site issues, and conduct regular engineer audits to ensure work meets RAMS and client specifications.

• Lead new-starter inductions, verify field competency, and actively mentor engineers to develop their skills.

• Oversee the ordering of PPE and tools, and coordinate vehicle management (inspections, handovers, and maintenance).

• Manage daily engineering operations, process timesheets, monitor productivity, and handle minor performance or conduct issues.

• Scope, price, and track the financial performance of remedial projects while resolving day-to-day operational blocks.

• Support client-facing Account Managers by providing operational context to contract KPIs.

What We’re Looking For

• Strong experience in water hygiene, Legionella compliance, or mechanical services.

• Proven track record leading, mentoring, or supervising field engineers.

• Ability to quote remedial works, track job profitability, and monitor team KPIs.

• Confidence to handle difficult conversations, build client relationships, and coordinate with internal teams.

• A solution-oriented approach with a full UK driving licence for essential regional travel.

Why Work for HSL?

• Full training and clear career development pathways
• 22+ days annual leave + bank holidays
• Company pension scheme & sick pay scheme
• Free eye test every 2 years
• Access to Kinhub (wellbeing & financial support)
• Discounts with hundreds of retailers via Reward Gateway

About Us

HSL Compliance is one of the UK’s leading compliance specialists, helping organisations keep people safe. We work with local authorities, housing associations and businesses across the UK, providing essential services including water safety, fire safety and wider compliance solutions.

Our success is built on the dedication of our people, and we’re proud to offer a supportive workplace where employees can grow, develop and make a real impact.

Ready to Apply?

If you're looking for a varied role with real impact, and you enjoy working in a fast-moving environment, we’d love to hear from you.

👉 Apply online today with your latest CV.