Power Platform Operational Support Coordinator - Internal Only

Location: Ross-on-Wye

Join HSL Compliance

Reporting directly to the Service Delivery Director, you will act as the primary operational point of contact for Microsoft Power Platform administration, end-user support, and data governance.

You will manage data structures, set up user permissions and PDAs for new starters, assist with contract mobilisations, and provide responsive first-line support to field-based engineers. Combining data governance with hands-on troubleshooting, you will ensure our system data is accurate, up-to-date, and optimized to drive smooth service delivery across the business.

What You’ll Be Doing

• Create, amend, and validate records across Power Platform (customers, sites, assets, regimes, price lists, and planning tasks) to support scheduling and invoicing.

• Conduct proactive data reviews to identify and correct duplicate, missing, or obsolete records.

• Support new client setups by configuring customer portals, pricing structures, asset registers, and site details.

• Provide prompt remote and telephone support to field engineers experiencing issues with PDAs, Power Platform apps, or system access.

• Configure, test, and deploy PDAs and app permissions for new starters, delivering practical onboarding support.

• Log recurring technical trends, create guidance/SOPs, and escalate unresolved system bugs to ICT or developers with clear diagnostics.

• Recommend system and workflow improvements to enhance data accuracy, user experience, and operational efficiency.

• Partner with Service Delivery Managers, Training Managers, and ICT to resolve discrepancies, test upgrades, and champion data compliance.

What We’re Looking For

• Experience administering business platforms—ideally Microsoft Power Platform (Power Apps, Power Automate, Dataverse)—including managing operational data and user permissions.

• Background in managing data accuracy, resolving inconsistencies, and handling contract/site mobilisation data.

• Proven track record providing technical helpdesk or application support to end-users and mobile/field-based teams (facilities management, engineering, or compliance environment preferred).

• Skilled at managing shared support queues, prioritizing competing requests, and taking ownership of issues through to resolution.

Qualifications & Requirements

• IT, Data Management, or Systems Administration qualification (Desirable)

• Formal training or recognized experience in Microsoft Power Platform / Dataverse (Desirable)

• Strong analytical, communication, and problem-solving skills

Why Work for HSL?

• Full training and clear career development pathways
• 22+ days annual leave + bank holidays
• Company pension scheme & sick pay scheme
• Free eye test every 2 years
• Access to Kinhub (wellbeing & financial support)
• Discounts with hundreds of retailers via Reward Gateway

About Us

HSL Compliance is one of the UK’s leading compliance specialists, helping organisations keep people safe. We work with local authorities, housing associations and businesses across the UK, providing essential services including water safety, fire safety and wider compliance solutions.

Our success is built on the dedication of our people, and we’re proud to offer a supportive workplace where employees can grow, develop and make a real impact.

Ready to Apply?

If you're looking for a varied role with real impact, and you enjoy working in a fast-moving environment, we’d love to hear from you.

👉 Apply online today with your latest CV.